Returns and Exchanges
- In case of defective product or delivery failure
- Return deadline
- In the case of customer convenience (examples of non-returnable/non-exchangeable items)
- About the cooling off period
- Return & Exchange for Overseas
In case of defective product or delivery failure
- If there is a problem with the product, such as a defective product, damage during delivery, or a discrepancy with the order, please contact us within 3 days after the product arrives. online@v-i-s-i-o-n-s.com Please contact us.
- After checking the situation and the product, if we find that the product is defective, the delivery was incorrect, or the product is different from what you ordered, we will exchange or return the product.
- We will cover the shipping costs associated with the return.
- If you pay by credit card, the refund will be made via the same credit card. Depending on the closing date of your card company, the amount may be debited once before the payment is credited.
- When returning or exchanging a product, we will need the defective product and the original box or packaging used when it was delivered. If the box or packaging is discarded, we will not be able to accept the return or exchange. Thank you for your understanding.
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Return deadline
- Within 3 days after receiving the product online@v-i-s-i-o-n-s.com Please contact us.
- For defective products other than those damaged during delivery, or products that are different from the ones you ordered, please check the situation and return the product to us within one week, postage prepaid.
*Please note that we cannot handle products that have passed their expiration date.
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In case of customer convenience
As a general rule, we cannot accept returns or exchanges for the following:
Antique, second-hand and deadstock items may have scratches, stains or fading due to the nature of the product, but this does not mean that the item is defective.
Please note that we cannot accept returns or exchanges due to condition.
The colours of the images shown on the website may differ slightly from the actual colours depending on your internet environment and the monitor you are using.
If you have any questions or concerns, please contact us before placing your order. CONTACT Please contact us at
About the cooling off period
Return & Exchange for Overseas
- Returns and exchanges due to customer convenience (different from the image, wrong size, wrong order, etc.)
- Products that have been used once (excluding defective products)
- Products that have been scratched, damaged or soiled by the customer
- Damaged product packaging, products without tags or accessories
- Ordered items (including products that have been modified or remodeled upon request)
- Detergents, cosmetics, food, discounted products
- Hygiene products that come into direct contact with the skin (including accessories)
- Products purchased in store
- Products that have been delivered more than 3 days ago
Antique, second-hand and deadstock items may have scratches, stains or fading due to the nature of the product, but this does not mean that the item is defective.
Please note that we cannot accept returns or exchanges due to condition.
Please refer to the "User Guide"About used itemsPlease check the " before placing your order.
The colours of the images shown on the website may differ slightly from the actual colours depending on your internet environment and the monitor you are using.
If you have any questions or concerns, please contact us before placing your order. CONTACT Please contact us at
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About the cooling off period
- The cooling off period does not apply to this site.
- The cooling off period is a system that allows you to unconditionally withdraw your application or cancel a contract within a certain period of time if you have entered into a contract through a surprise solicitation from a business, such as door-to-door sales or telephone solicitation. The cooling off period does not apply to purchases made in stores or online shops. Please note.
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Return & Exchange for Overseas
[For damaged, defective or incorrect products]
Please contact us within 3 days after receiving your item. If the circumstances meet the following criteria, we will refund the return or exchange your item:
[ Returns for any other reasons 】
We do not accept returns or exchanges unless the product is damaged, defective or incorrect from your order.
Please contact us within 3 days after receiving your item. If the circumstances meet the following criteria, we will refund the return or exchange your item:
- Request within 3 days of delivery date
- Unused, unwashed items only (indoor fittings only)
- All tags and accessories are included (without rips, damages, etc.)
- You will need to send back with one of the following : delivery note or receipt
- Items without any other changes/evidence of being used including stains, rips, wear and unnatural affects
[ Returns for any other reasons 】
We do not accept returns or exchanges unless the product is damaged, defective or incorrect from your order.
Unacceptable case of refund and exchange:
If you have questions, don't hesitate to contact us to help you understand the nature of each item before your purchase.
- The purchaser's personal preferences
- Used items (Antiques, Vintage items, Dead stock items)
- An item that seems to be already used (Drop, Break, Blot)
- Returned items without any notification
- More than 3 days passed after the arrival of items
- Discounted items, Price down items
- Damaged package, no warranty, no instruction manual
- Made-to-order items
- Other items which are applied to unacceptable items for return on the posted page
If you have questions, don't hesitate to contact us to help you understand the nature of each item before your purchase.
